Terms & Conditions

1. Acceptance of These Terms

By accessing or using any part of jelly-bean-casino-nz.com (the “Site”), registering an account, claiming a bonus, or placing a wager, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these Terms, you must stop using the Site immediately and close your account.
These Terms form a legally binding agreement between you and Jelly Bean Casino, registered at Level 17, 11/19 Customs Street West, Auckland CBD, Auckland 1010, New Zealand, operating under licence number OGL/2023/174/0082. References to “we”, “us”, or “the Casino” throughout this document refer to Jelly Bean Casino. References to “you” or “the player” refer to any person who accesses the Site or holds a registered account.
Using the Site after any update to these Terms constitutes acceptance of the revised version. We encourage you to review this page periodically. The current version supersedes all previous versions.

2. Eligibility and Jurisdiction

2.1 Age Requirement

Jelly Bean Casino is strictly an 18+ platform. You must be at least 18 years of age to register an account, access real-money games, or claim any promotion. We reserve the right to request proof of age at any time, and any account found to belong to a person under 18 will be closed immediately, with all balances (including any winnings) forfeited in accordance with applicable law.

2.2 Geographic Eligibility

These Terms apply specifically to players accessing the Site from New Zealand. By registering, you confirm that:

• You are physically located in New Zealand at the time of account registration and play;
• You are not accessing the Site from a jurisdiction where online gambling is prohibited by law;
• You have not been placed on any self-exclusion register, including those operated by New Zealand gambling support services;
• You are not a current employee, contractor, director, or close family member of any employee of Jelly Bean Casino or its software providers.

We reserve the right to refuse, restrict, or close accounts where eligibility requirements are not met. If your circumstances change and you become ineligible, you are obligated to notify us promptly and stop using the Site.

2.3 Responsible Player Declaration

By using the Site, you confirm that gambling is a recreational activity for you, that you are not depositing funds you cannot afford to lose, and that you are not using borrowed money or funds set aside for essential living expenses.

3. Account Registration and Identity Verification

3.1 Creating Your Account

Each player is permitted to hold one registered account only. Creating duplicate or multiple accounts is prohibited and will result in the closure of all associated accounts. When registering, you must provide accurate, complete, and current information, including:

• Your full legal name as it appears on official identification;
• Your date of birth;
• A valid email address that you own and access regularly;
• Your current New Zealand residential address;
• A valid phone number.

You must select NZD as your account currency during registration. Changing your account currency after registration is not available. Registering with false details, another person’s identity, or a temporary address is a breach of these Terms and may constitute fraud under New Zealand law.

3.2 Know Your Customer (KYC) Verification

We are required to verify the identity of all players before processing withdrawals, in accordance with New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009. KYC verification requires you to provide:

• A clear copy of a government-issued photo ID (New Zealand passport, driver licence, or national identity document);
• Proof of your current residential address (a utility bill, bank statement, or council rates notice dated within the previous three months);
• In some cases, proof of payment method ownership (a photo of the card used, showing only the last four digits and your name).

We recommend completing verification promptly after registration rather than waiting until you request a withdrawal. Pending verification can delay cashout processing, and we are not liable for any delays caused by incomplete documentation submitted by the player.
We may request additional documentation at any point if required by our compliance obligations or if unusual account activity is detected.

3.3 Account Security

You are solely responsible for maintaining the security of your account credentials. You must not share your password, allow any other person to access your account, or use another person’s account. If you suspect unauthorised access, contact us immediately at support@jelly-bean-casino-nz.com or call +64 9 868 1504.
We are not liable for losses resulting from unauthorised access where the security breach was caused or facilitated by your own actions or negligence.

4. Deposits

4.1 Accepted Payment Methods

Jelly Bean Casino accepts the following payment methods for NZD deposits:

• Visa (credit and debit);
• Mastercard (credit and debit);
• Apple Pay;
• Google Pay;
• Bitcoin (BTC);
• Ethereum (ETH);
• USDT (Tether).

All deposits must be made from a payment method held in your own name. Third-party deposits are not permitted. Accepting a deposit from a payment method that does not belong to you may result in account suspension pending investigation.

4.2 Deposit Processing

Card and e-wallet deposits are credited to your account balance in real time. Cryptocurrency deposits are credited once the required number of network confirmations has been reached, which varies by asset and network conditions. We do not control blockchain confirmation times and are not liable for delays resulting from network congestion.
Jelly Bean Casino does not charge fees on deposits. However, your card provider, bank, or crypto network may apply their own transaction charges. These charges are your responsibility.

4.3 Minimum and Maximum Deposits

Minimum deposit thresholds apply and are displayed at the cashier. Where a bonus is linked to a minimum deposit, the deposit must meet or exceed that threshold for the bonus to be triggered. A deposit of NZ$1 below a stated minimum will not qualify regardless of rounding or display formatting.

5. Withdrawals

5.1 Processing and Timeframes

Jelly Bean Casino initiates withdrawals promptly once your account is fully verified and all applicable wagering requirements have been completed. Cryptocurrency withdrawals are processed quickly once initiated, with speed thereafter subject to blockchain confirmation times. Card withdrawals are initiated on our side within the timeframe stated at the cashier, with final receipt of funds subject to your card provider’s or bank’s processing schedule, which is outside our control.

5.2 Withdrawal Conditions

The following conditions apply to all withdrawal requests:

• Your account must be fully verified (KYC documentation accepted and approved);
• All active wagering requirements tied to bonus funds must be completed before bonus-derived winnings can be withdrawn;
• Withdrawals must be made to the same payment method used for the corresponding deposit where the method supports payouts, subject to AML compliance;
• We reserve the right to conduct additional verification checks before processing withdrawals above certain thresholds.

5.3 Withdrawal Fees

Jelly Bean Casino does not charge internal fees on withdrawals. Any fees levied by your bank, card issuer, or cryptocurrency network are your responsibility and will be deducted by those parties, not by us.

5.4 Unclaimed Balances

If your account is inactive for an extended period, we may attempt to contact you at your registered email address. Dormant accounts may be subject to account closure procedures in line with our operational policies and applicable consumer protection requirements. Any remaining balance will be handled in accordance with the process communicated to you via email.

6. Bonuses and Promotions

6.1 General Bonus Rules

All bonuses, free spins, and promotions offered by Jelly Bean Casino are subject to specific terms and conditions that accompany each offer. These individual offer terms are incorporated into these Terms by reference. In the event of any conflict between offer-specific terms and these general Terms, the offer-specific terms take precedence for that promotion.
Key points that apply to all bonuses:

• Bonuses are available to eligible New Zealand players who meet the stated account and deposit criteria;
• Each bonus may only be claimed once per player, per household, per IP address, and per payment method unless otherwise stated;
• Wagering requirements must be completed before any winnings derived from bonus funds can be withdrawn;
• Game contribution rates towards wagering vary by game type. Slots may contribute 100%, while table games, live casino titles, and certain other games may contribute a lower percentage or not at all. The contribution schedule is specified in each offer’s terms;
• Bonus funds are used before real-money funds when both are present in your account, unless otherwise specified;
• We reserve the right to withdraw, amend, or cancel any bonus where we have reasonable grounds to believe it is being abused.

6.2 Current Promotional Offers

The following promotions are currently available to eligible players. Specific wagering requirements, eligible games, minimum deposit thresholds, and expiry conditions apply to each:

• Welcome Bonus: 100% match up to NZ$500 plus 100 Free Spins on your first deposit. Available to new players only. During certain promotional periods, the match rate may increase to 120%;
• No Deposit Free Spins: 50 Free Spins credited on account registration, before any deposit is required;
• Sign Up Spins: 25 Free Spins credited on account creation;
• Reload Bonus: 50% match up to NZ$200 available to existing players on subsequent deposits during qualifying promotional periods.

Bonus availability, values, and terms are subject to change. Always check the current offer terms at the time of claiming rather than relying on promotional materials you may have seen previously.

6.3 Bonus Abuse

Jelly Bean Casino actively monitors accounts for behaviour that constitutes bonus abuse. This includes, but is not limited to: registering multiple accounts to claim the same offer; using bonus funds primarily on games with a low or zero contribution rate towards wagering; placing bets structured to exploit mathematical gaps in bonus clearing; or any coordinated activity across multiple accounts. Where abuse is identified, we reserve the right to void bonus funds, void resulting winnings, and close the account without prior notice.

7. Game Rules and Fair Play

7.1 Game Integrity

All games available through Jelly Bean Casino are supplied by licensed third-party software providers, including Play’n Go (356 games), Evolution (302 games), VoltEnt (213 games), Evoplay (177 games), BGAMING (156 games), Playtech Live (141 games), PG Soft (139 games), OnlyPlay (119 games), 3 Oaks Gaming (98 games), Ezugi (71 games), SmartSoft (44 games), Turbo Games (39 games), and others. Each game uses a certified random number generator (RNG) or, in the case of live dealer games, physical dealing equipment subject to regulatory oversight.
Game outcomes are determined by the game engine at the moment of play and cannot be altered retroactively. Displayed RTP (Return to Player) percentages represent theoretical long-term averages across millions of rounds and do not predict outcomes for individual sessions.

7.2 Malfunction Policy

In the event of a game malfunction, server error, or disconnection during play, bets in progress at the time of the error may be void. Where a malfunction affects the display or calculation of a result, the game engine log records the authoritative outcome. We are not liable for losses arising from internet interruptions on the player’s side.

7.3 Maximum Win Limits

Individual games and bonus rounds may be subject to maximum win limits, which are specified in each game’s own rules and paytable. Where a spin or round produces a theoretical win exceeding a stated cap, the payout will be limited to that cap. Players should review individual game rules before wagering.

7.4 Prohibited Play Strategies

The use of automated software, bots, scripts, or any technology designed to interact with games on your behalf is prohibited. We may use technical detection methods to identify non-human play patterns, and any account found using prohibited software will be closed and balances forfeited.

8. Responsible Gambling

8.1 Our Commitment

Jelly Bean Casino takes its responsible gambling obligations seriously. Gambling carries a risk of harm, and we provide tools to help players manage their activity. None of the games on this Site have a positive expected value for the player over time, and gambling should be approached solely as a form of paid entertainment.

8.2 Player-Controlled Limits

All registered players can access the following tools directly through their account settings, without contacting support:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts. Increases to deposit limits take effect after a 24-hour cooling-off period. Reductions take effect immediately;
• Session time limits: Restrict the maximum duration of a single play session;
• Loss limits: Cap the amount you can lose within a defined period;
• Cool-off period: Temporarily suspend your account for a period you choose, ranging from 24 hours upwards;
• Self-exclusion: Close your account for a minimum period or permanently. Once a self-exclusion is applied, it cannot be reversed during the exclusion period. Self-excluded players must not attempt to open new accounts.

8.3 External Support Resources

If you are concerned about your gambling habits or those of someone close to you, the following free, confidential services are available:

• GamblingTherapy.org – free online support and live chat for problem gamblers and their families;
• BeGambleAware.org – information, advice, and a helpline for anyone affected by gambling harm;
• Problem Gambling Foundation of New Zealand – 0800 664 262 (free call within NZ, available 24/7).

8.4 Protection of Minors

We use age verification checks at registration and may require documentary proof of age at any time. We recommend that players with children use parental control software to restrict access to gambling sites on shared or family devices. We do not market to minors and do not permit any content designed to appeal primarily to persons under 18.

9. Privacy and Data Protection

9.1 Data We Collect

We collect personal information from you during registration, account verification, and through your ongoing use of the Site. This includes identification documents, contact details, payment information, device data, and gameplay history. The collection and handling of this information is governed by our Privacy Policy, which forms part of your agreement with us.

9.2 Compliance with the Privacy Act 2020

We collect, store, and process your personal data in accordance with New Zealand’s Privacy Act 2020. You have the right to access your personal information held by us, request corrections to inaccurate data, and in certain circumstances request deletion of your data. To exercise these rights, contact our team at support@jelly-bean-casino-nz.com.

9.3 AML/CFT Obligations

As an operator subject to anti-money laundering requirements, we are legally obligated to report suspicious transactions to relevant New Zealand authorities. This obligation exists regardless of any privacy preferences you have expressed, and we cannot accept instructions from players to withhold such reports.

9.4 Data Sharing

We do not sell your personal data to third parties for marketing purposes. We may share data with licensed third-party providers solely to the extent necessary to operate the Site, process payments, conduct identity verification, and comply with our legal obligations.

10. Intellectual Property

All content on the Jelly Bean Casino Site, including but not limited to logos, text, graphics, game interfaces, software, database structure, and the overall site design, is the property of Jelly Bean Casino or its licensed content providers and is protected by copyright and other applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Site for personal recreational purposes only. You must not:

• Copy, reproduce, or redistribute any content from the Site without written permission;
• Attempt to reverse engineer, decompile, or extract the source code of any game or software;
• Use any content from the Site for commercial purposes;
• Frame or embed the Site within another website without authorisation.

Game content and branding provided by third-party studios such as Play’n Go, Evolution, PG Soft, and others remains the intellectual property of those respective developers.

11. Disclaimers and Limitation of Liability

11.1 Service Availability

We aim to provide uninterrupted access to the Site, but we do not guarantee that the Site will be available at all times. Maintenance, technical updates, or circumstances beyond our control may cause temporary unavailability. We are not liable for losses caused by periods of downtime, provided such periods are not unreasonably prolonged or due to our own negligence.

11.2 Limitation of Liability

To the maximum extent permitted by New Zealand law, Jelly Bean Casino’s total liability to you in respect of any single claim, or series of related claims, is limited to the amount of your real-money balance at the time the claim arises. We are not liable for indirect, consequential, or speculative losses, including lost winnings that were not yet credited to your account at the time of an error.
This limitation does not exclude or restrict any liability that cannot be lawfully excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

11.3 Third-Party Links and Content

The Site may contain links to third-party websites for informational purposes. We do not endorse and are not responsible for the content, practices, or privacy policies of any third-party site. Following such links is at your own risk.

12. Prohibited Conduct

The following conduct is strictly prohibited and will result in account suspension or permanent closure, along with forfeiture of any balances:

• Providing false or misleading information during registration or verification;
• Using the Site for any unlawful purpose, including money laundering or fraud;
• Attempting to hack, disrupt, or gain unauthorised access to the Site or any associated systems;
• Colluding with other players in any game, including live dealer games;
• Threatening, harassing, or abusing any Jelly Bean Casino staff member or other player;
• Exploiting any technical error, glitch, or misconfiguration that produces outcomes not intended by the game design;
• Placing bets on behalf of another person using your own account.

Where prohibited conduct results in financial loss to the Casino or constitutes a criminal offence, we reserve the right to report the matter to the New Zealand Police or other relevant authorities, and to pursue civil recovery of any amounts obtained through such conduct.

13. Account Closure and Termination

13.1 Closure by You

You may close your account at any time by contacting our support team at support@jelly-bean-casino-nz.com or calling +64 9 868 1504. Before closure, any verified real-money balance will be returned to you via your registered payment method, provided no withdrawal conditions remain outstanding. Bonus funds and winnings derived solely from bonus funds that have not yet cleared wagering requirements will not be paid out.

13.2 Closure by Us

We reserve the right to suspend or permanently close any account, at our discretion and without prior notice, where:

• These Terms have been breached;
• Fraudulent, dishonest, or illegal activity is suspected or confirmed;
• Regulatory or licensing requirements compel us to do so;
• We have reasonable grounds to believe the account poses a risk to the integrity of the platform.

Where an account is closed due to our error or for legitimate operational reasons unrelated to player misconduct, any verified real-money balance will be returned promptly.

14. Complaints and Dispute Resolution

14.1 Contacting Us

If you have a complaint about any aspect of your account, a game outcome, a bonus, or any other matter, you should contact our support team in the first instance:

• Email: support@jelly-bean-casino-nz.com
• Phone: +64 9 868 1504
• Address: Level 17, 11/19 Customs Street West, Auckland CBD, Auckland 1010, New Zealand

Our support team is available 24 hours a day, 7 days a week via live chat on the Site and via email. When submitting a complaint, please include your account username, a description of the issue, and any relevant transaction IDs or dates.

14.2 Complaint Handling Process

We will acknowledge complaints within 24 hours of receipt and aim to provide a substantive response within 5 business days. Complex disputes involving game outcomes or large transactions may require additional investigation time, and we will keep you informed of progress.

14.3 Escalation

If you are not satisfied with our resolution of your complaint, you may escalate the matter to the relevant licensing authority cited on your account documentation. Where your complaint relates to potential breaches of New Zealand consumer protection law, you may also contact the Commerce Commission of New Zealand or the Disputes Tribunal.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of the New Zealand courts in respect of any dispute arising out of or in connection with these Terms, without prejudice to any other dispute resolution process available to you under applicable law.
Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other New Zealand legislation where to do so would be unlawful.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations, applicable law, or regulatory requirements. Where changes are material, we will provide notice to registered players via email to the address on your account, or by displaying a prominent notice on the Site. Continued use of the Site following the effective date of any changes constitutes your acceptance of the updated Terms. If you do not accept the revised Terms, you should stop using the Site and close your account.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any applicable bonus-specific terms, constitute the entire agreement between you and Jelly Bean Casino in respect of your use of the Site. They supersede all prior discussions, representations, or agreements relating to the same subject matter.

19. Contact Information

For all enquiries, complaints, or account matters, please contact the Jelly Bean Casino team through any of the following channels:

• Email: support@jelly-bean-casino-nz.com
• Phone: +64 9 868 1504
• Post: Level 17, 11/19 Customs Street West, Auckland CBD, Auckland 1010, New Zealand
• Live Chat: Available 24/7 directly on the Jelly Bean Casino website