License Information

Operator Details and Company Registration

Jelly Bean Casino is operated by Dama N.V., a company incorporated and registered under the laws of Curaçao. The company holds registration number 152125 and maintains its principal registered office at Abraham de Veerstraat 9, Willemstad, Curaçao. For the purposes of servicing players in New Zealand and managing local operations, a correspondence address is maintained at Level 17, 11/19 Customs Street West, Auckland CBD, Auckland 1010, New Zealand.

Player enquiries and support requests may be directed to the New Zealand contact point by telephone at +64 9 868 1504 or by electronic mail at support@jelly-bean-casino-nz.com. All formal legal correspondence relating to the operator entity should reference Dama N.V. and its registered address in Curaçao.

Licence Details and Regulatory Authority

Licence Number and Type

Jelly Bean Casino operates under Online Gaming Licence number OGL/2023/174/0082, issued by the Curaçao Gaming Authority (CGA). This licence is classified as an Online Gaming Licence (OGL) and authorises the holder to offer remote gambling services, including casino-type games, to eligible players in permitted jurisdictions. The licence is current and in force as at the date of publication of this page.

The Curaçao Gaming Authority is the statutory body responsible for the regulation, supervision, and enforcement of online gambling activities conducted under Curaçao law. The CGA operates pursuant to the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63) and subsequent amendments thereto. Information regarding the regulatory framework administered by the CGA is available at www.gaming-curacao.com.

Summary of Licence Particulars

• Licensee: Dama N.V.
• Company Registration Number: 152125
• Country of Incorporation: Curaçao
• Licence Number: OGL/2023/174/0082
• Licence Type: Online Gaming Licence (OGL)
• Issuing Authority: Curaçao Gaming Authority (CGA)
• Licence Status: Active

Territory of Service and Eligibility Requirements

Geographic Scope

Jelly Bean Casino provides its services to players located in jurisdictions where access to and participation in online gambling is not prohibited by applicable local law. The platform is specifically configured and localised for players residing in New Zealand, and accepts deposits and processes withdrawals in New Zealand dollars (NZD). New Zealand law does not presently prohibit residents from accessing and using licensed offshore online casino services for personal recreational purposes.

Dama N.V. reserves the right to restrict or withhold access to the platform from residents of any jurisdiction at any time, where it determines that the provision of services would be inconsistent with applicable law or regulatory requirements. Players are responsible for independently verifying whether their use of the platform is lawful under the laws of the jurisdiction in which they are located.

Minimum Age Requirement

Access to and participation in any real-money gambling activity offered by Jelly Bean Casino is strictly restricted to individuals who are aged 18 years or older. This age restriction applies universally and without exception to all players, regardless of the age of majority applicable in their country of residence. Jelly Bean Casino does not knowingly permit minors to register accounts, make deposits, or participate in any wagering activity on the platform.

As part of its identity verification procedures, the operator requires documentary evidence of date of birth from all account holders prior to the processing of withdrawal requests. Where a player is determined to be under the age of 18, their account will be suspended immediately, all associated funds will be reviewed in accordance with the operator’s terms and conditions, and the matter may be reported to the relevant regulatory authority.

Anti-Money Laundering and Know Your Customer Policy

Regulatory Obligations

Dama N.V. operates a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme in accordance with its obligations under the licence conditions imposed by the Curaçao Gaming Authority, as well as applicable international standards including the recommendations of the Financial Action Task Force (FATF). The operator is committed to ensuring that its platform is not used as a vehicle for money laundering, terrorist financing, or any other financial crime.

Customer Identification and Verification

All account holders are required to complete identity verification before the processing of their first withdrawal request. The standard documentation required for verification includes the following:

• A copy of a valid, government-issued photographic identity document, such as a New Zealand passport, New Zealand driver licence, or other nationally recognised identity card;
• Proof of residential address, in the form of a recent utility bill, bank statement, or official government correspondence dated within the preceding three calendar months;
• Where applicable, verification of the payment method used to fund the account, such as a copy of the relevant card (with the middle eight digits obscured) or a screenshot of an e-wallet or cryptocurrency wallet.

The operator may, at its discretion and in compliance with its regulatory obligations, request additional documentation from any account holder at any time. Failure to provide requested documentation within a reasonable period may result in suspension of withdrawal facilities and, in certain circumstances, account closure.

Transaction Monitoring and Suspicious Activity

Jelly Bean Casino employs automated transaction monitoring systems to detect patterns of activity that may be indicative of money laundering or financial crime. Where suspicious activity is identified, the operator is required to file a Suspicious Transaction Report (STR) with the relevant authorities. The operator is prohibited by law from disclosing to any customer that a report has been filed or is under consideration.

Deposits and withdrawals are subject to source-of-funds checks where the operator’s risk assessment procedures determine that such checks are necessary. Account holders may be required to provide documentary evidence of the origin of funds deposited into their casino account, particularly where transaction volumes are significant or where unusual patterns of activity are detected.

Data Protection and Privacy

Collection and Use of Personal Data

Dama N.V. collects and processes personal data relating to its customers in accordance with applicable data protection legislation and the operator’s Privacy Policy, which is published separately on this website. Personal data collected in connection with the operation of Jelly Bean Casino includes, but is not limited to, identity information, contact details, payment information, device identifiers, and records of gambling activity.

Personal data is processed for the following primary purposes:

• The fulfilment of the contractual relationship between the operator and the account holder, including account management, payment processing, and the provision of customer support;
• Compliance with the operator’s legal and regulatory obligations, including KYC verification, AML monitoring, and reporting to competent authorities;
• The prevention and detection of fraud, money laundering, and other financial crime;
• The implementation of responsible gambling measures, including the monitoring of player behaviour and the administration of self-exclusion arrangements.

Data Security Measures

Jelly Bean Casino employs industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between the player’s device and the platform is encrypted using Transport Layer Security (TLS) protocol. Player account funds are held in accounts segregated from the operator’s own operational funds, providing an additional layer of financial protection.

Account holders are encouraged to use strong, unique passwords for their casino account and to enable any available two-factor authentication features. Players should not share their login credentials with any third party.

Data Retention

Personal data is retained for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligations. In particular, transaction records and identity verification documents may be retained for periods prescribed by anti-money laundering legislation.

Players wishing to exercise rights in relation to their personal data, including rights of access, rectification, or erasure where applicable, should submit a written request to support@jelly-bean-casino-nz.com.

Responsible Gambling

Operator Commitment

Dama N.V. acknowledges that gambling carries inherent risks and that a proportion of players may experience harm as a result of their gambling activity. The operator is committed to providing a safe and responsible gambling environment and to making available a range of tools and resources designed to assist players in managing their gambling behaviour.

Jelly Bean Casino operates on the principle that gambling is a form of entertainment and should not be regarded as a source of income or a means of recovering financial losses. The operator does not encourage gambling behaviour that is beyond a player’s means or that conflicts with their personal wellbeing.

Player Tools and Controls

The following responsible gambling tools are available to all registered account holders and may be activated at any time through the account settings section of the platform, without the requirement to contact customer support:

• Deposit limits: Players may set daily, weekly, or monthly limits on the total amount they are permitted to deposit into their account. Once set, limits cannot be increased immediately and are subject to a mandatory cooling-off period before any upward adjustment takes effect;
• Session time limits: Players may restrict the duration of individual gambling sessions, after which they will be automatically logged out of the platform;
• Loss limits: Players may set a maximum amount they are willing to lose within a defined time period;
• Cool-off periods: Players may temporarily suspend their account for a short defined period, ranging from 24 hours to several weeks;
• Self-exclusion: Players who consider that they require a more extended period away from gambling may apply for self-exclusion, which will result in their account being closed for a minimum period of six months. Self-exclusion requests are processed on a permanent basis and may not be reversed during the exclusion period.

External Support Resources

Players who are concerned about their gambling behaviour, or who are concerned about the gambling behaviour of someone they know, are encouraged to seek assistance from independent organisations that provide free, confidential support services:

• Gambling Therapy – free online support and counselling for individuals affected by problem gambling, available internationally;
• BeGambleAware – information, advice, and access to specialist treatment services;
• Problem Gambling Foundation of New Zealand – provides free helpline services for New Zealand residents at 0800 654 655.

Jelly Bean Casino reserves the right to impose responsible gambling measures on any account where it identifies behaviour indicative of problem gambling, including the restriction of promotional offers, the imposition of deposit limits, or the closure of an account, without prior consent from the account holder.

Fairness and Game Integrity

All games offered through the Jelly Bean Casino platform are supplied by licensed third-party software providers and utilise certified Random Number Generator (RNG) technology to ensure that game outcomes are genuinely random and cannot be predicted or manipulated. The RNG systems used by game suppliers are independently tested and certified by accredited testing laboratories in accordance with applicable technical standards.

The theoretical return-to-player (RTP) percentage applicable to each game is determined by the software provider and is disclosed within the individual game information. RTP figures represent the expected long-term return across a large volume of game rounds and do not guarantee any individual player’s outcome within a given session.

Jelly Bean Casino does not alter or interfere with the operation of any game supplied by its software partners and has no capacity to influence individual game outcomes.

Dispute Resolution

Initial Complaints Procedure

Any player who believes that they have a valid complaint in connection with the services provided by Jelly Bean Casino should, in the first instance, contact the customer support team directly. Complaints may be submitted by the following means:

• By electronic mail to support@jelly-bean-casino-nz.com;
• By telephone at +64 9 868 1504;
• Via the live chat facility available on the platform, which operates on a 24-hour, 7-day basis.

The customer support team will acknowledge receipt of a formal complaint within 48 hours and will endeavour to provide a substantive response or resolution within 14 calendar days of receipt. Where a complaint is complex or requires investigation, the player will be kept informed of the progress of the review and an estimated timeline for resolution will be communicated.

Escalation and External Dispute Resolution

Where a complaint has not been resolved to the player’s satisfaction through the internal complaints process, the player may seek to escalate the matter to an external dispute resolution body. Players operating under the Curaçao Gaming Authority licence may refer unresolved disputes to the CGA in accordance with the dispute resolution procedures published on the authority’s website at www.gaming-curacao.com.

Prior to referring any complaint to the CGA or any other external body, the player is required to have exhausted the operator’s internal complaints procedure and to be able to demonstrate that the complaint was not satisfactorily resolved. The external dispute resolution process is conducted in English and is available at no cost to the player.

Governing Law

The contractual relationship between Dama N.V. and its account holders is governed by the laws of Curaçao. Any dispute that cannot be resolved through the complaints procedure described above and that proceeds to formal legal proceedings shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, except where such a provision would be rendered unenforceable by mandatory provisions of the law applicable in the player’s country of residence.

Updates to This Page

The information published on this Licence Information page reflects the regulatory status and operational details of Jelly Bean Casino as known at the date of publication. The operator reserves the right to amend this page from time to time to reflect changes in its licensing status, regulatory requirements, or operational arrangements. Players are encouraged to review this page periodically to ensure they are aware of current information. Material changes will be notified to account holders by electronic mail or via an in-platform notification.

For any questions regarding the contents of this page, players may contact the support team at support@jelly-bean-casino-nz.com.